Refund policy
Refund policy
Last updated 2026-05-13. Real humans answer every email.
bramwild is a storefront operated by OMELVA LTD, a private limited company registered in England and Wales (Companies House № 17185873). You can reach us at support@bramwild.com.
30-day return window
You have 30 days from the date of delivery to request a return or refund.
Eligibility
- Items must be unused, in original condition, and in their original packaging.
- Hand-painted wooden items and rattan baskets must be free of marks, scuffs, dents, or dirt.
- Personalised or customised items (none currently in our catalog) are non-returnable.
How to start a return
Email support@bramwild.com with your order number. We respond within one business day with return instructions.
Damaged or wrong item?
We pay the return shipping label cost and process a full refund (or replacement) within 5 business days of receiving the returned item.
Buyer's-remorse returns
Buyer pays return shipping. Full refund to original payment method (minus any original shipping cost — but bramwild ships free, so the refund is normally 100%).
Refund timing
Refunds are issued within 5 business days of receiving the returned item. Funds typically appear in your account within 5–10 business days depending on your bank.
Restocking fee
None.
Non-returnable
- Used or visibly worn items not caused by seller error
- Items returned after the 30-day window
- Personalised / custom items (not currently sold)
Contact
OMELVA LTD · Companies House № 17185873 · England & Wales
support@bramwild.com